We strive to constantly develop and improve the service we provide to our customers. We always welcome feedback.
If we have not met your expectations and you’re not happy with the service we have provided then please accept our sincere apologies.
You can contact us about your complaint by telephone, email or post:
We will answer any complaints as quickly as possible but always within eight weeks. If we cannot resolve your complaint within 8 weeks, you may be able to refer your dispute to the Financial Ombudsman Service.
This service is free to use.
Their consumer helpline is available on 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk.
How would you like to talk to us?
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