Customer reviews of Alex Scott Guidepost

By joanne cuthbertson on 02 July 2021 | Verified purchase

Great service, answered all queries we had regarding the car, put our mind at rest and went above and beyond to keep the car for us until it was my daughters actual birthday (surprise) the car was immaculate when we collected.

Reply from Alex Scott Guidepost on 17/01/22

Hello Joanne - Thank you so much for your kind words - Thank you again for the business. Alex Scott Cars LTD.

By Nicholas Hughes on 01 July 2021 | Verified purchase

I highly recommend this garage to purchase a car from, the moment we arrived we were met by maz, we told maz exactly what we needed in a car and the kind of car we were looking for, he sat us down and told us the avaliable cars that would suit us as a family and what we needed it for. We were allowed to test drive the car and we fell in love with it. Maz was excellent at keeping us informed and up to date with mot etc. The warranty we received with this car is outstanding and made us feel at ease to know we were covered for an entire year. The purchase of the car was a breeze. Maz helped us tax the new car and helped with changing it over and explained all details throughly. We were told if we needed any advice or help we were more than welcome to pop in or email and that they were only a phone call away. Which was comforting to know a garage that actually case once you have purchased a car from them. The car was immaculate and all valeted for us picking it up on the morning. Couldn't thank maz enough for making everything so easy and thinking about our needs as a family and been so caring. Fantastic sales men and garage 👏👌👍😀 you won't be disappointed.

Reply from Alex Scott Guidepost on 01/07/21

Hi Nicholas - Thank you so much for the detailed and thoughtful review. When i was reading this I had the biggest smile. You have made my day/week. Again anytime please feel free to call me/us. I hope the car serves you well. Once again thank you for the business. Maz

By Demi M on 25 June 2021 | Verified purchase

Recently bought my new car here at Alex Scott. The car dealer handled everything so perfect and service was great. After recently being stung by a dodgy car garage I found it difficult coming to terms with buying a new car again but the dealer at Alex Scott done an amazing job and was thorough about everything. He even helped me chose a car most suited to myself as I couldn’t make a decision and wasn’t quite sure what I was after. Couldn’t fault him or the garage atall, amazing job. So happy with my new purchase 🎉

Reply from Alex Scott Guidepost on 26/06/21

Hi Demi - Thank you so much for my 5 star review. I totally get it when people have had bad experiences. I always try to do how i would want people to help me out on anything in life. Thank you for making it easier for me too. Again stay in touch, I am only a call/email away. Thanks for the business. Maz

By Francesca F on 22 June 2021 | Verified purchase

Absolutely outstanding service as always. Maz couldn’t do enough for me. And to have the car ready the same day I bought it completely amazing. Thanks again Maz your a legend x

Reply from Alex Scott Guidepost on 26/06/21

Thank you so much Frankie. Anytime for you. Once agaian thank you for the business. Maz

By tim V on 21 June 2021 | Verified purchase

Excellent, purchased a vauxhall astra. Process straight forward and easily done with great staff . Car presented in excellent condition. Can recommend this firm to anybody who needs a good quality car. Thank you to all the staff there.

Reply from Alex Scott Guidepost on 26/06/21

Hi Tim - Thank you so much for my 5 star review. Once again thank you for the business. Jonathan

By Marie S on 15 June 2021 | Verified purchase

Saw the car with the spec I'd been searching for online, but was nervous at making such a large purchase without viewing the car or knowing the garage as was a 6 hour drive from me. From my very first enquiry I was dealt with in a very professional and friendly manner. They were very happy for a relative in the area to have a look on my behalf and were very patient when there was a delay in finance. They arranged everything for me including delivery and I'm thrilled to bits with my new Audi. I would have no hesitation in recommending or buying from them again.

Reply from Alex Scott Guidepost on 26/06/21

Thank you Marie. For my 5 star review. It was a pleasure dealing with you and your brother. A lot of people saw the car you bought and jealous they missed out. Special Q3 that black edition. Once again thank you for the business. Maz

By Brian T on 13 June 2021 | Verified purchase

Fantastic customer service. Our whole experience with this company was a joy. Our car sales representative was brilliant and made the whole process straight forward. Who would have thought car buying could be such a fun experience. A Huge Thanks.

Reply from Alex Scott Guidepost on 14/06/21

Many Thanks for the 5* review!!! I hope you enjoyed your weekend up in the North East!!! You picked the best weekend for it! It was great dealing with you both!!! Thanks Again, Peter

By maureen P on 10 June 2021 | Verified purchase

Great service, the car was ready for the test drive. Transaction smooth, simple and very efficient. Highly recommend.

Reply from Alex Scott Guidepost on 11/06/21

Thank you for the business Maureen & Stephen, i hope you love your new T-ROC . Thanks Again i hope you enjoy your time off. All the best Peter

By Alexandra H on 24 May 2021 | Verified purchase

Alex Scott car sales were extremely helpful from start to finish. They provided exactly what I needed and had the car ready for my arrival when coming to see it just once due to a long drive. The buying process was seamless and I am extremely happy with my first car and the customer service! Would definitely go back to them again in future :)

Reply from Alex Scott Guidepost on 25/05/21

Hi Alex. Thank you so much for my 5 star review. It was lovley meeting you all. You know where i am if you need me. And once again thank you for your business. Maz

By Lily P on 16 May 2021 | Verified purchase

Very fair price quoted for part exchange and clear information given online and over the phone. Spotted a good value car online so put down a holding deposit. When we arrived, the car wasn't quite right for us so time was taken to show us several alternatives that might be a better match. This included taking a test drive in a different car to go and get some lunch in a nearby town whilst we thought about the different options. We ended up buying this car for a good price and also the quote for our part exchange was upheld. Very happy with our new car. Would definitely recommend this garage.

Reply from Alex Scott Guidepost on 17/05/21

Hi Lily - Thank you so much for the thoughtful review. It was not ideal or perfect situation. But just to show we got there at the end and you are happy which is the main thing. Once again thank you for the business. Maz