- Telephone:
- 01670 823777
Customer reviews of Alex Scott Guidepost
At Alex Scott Guidepost we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
-
5
Top quality customer service
By David H on 11 February 2018 | Verified purchase
Excellent dealer, very helpful in every way, and I'll certainly recommend him to people I know and he'll be my first port of call for servicing and when I want to change my car.
-
5
Buying a new car
By David S on 09 February 2018 | Verified purchase
My husband and I bought our second car from Alex Scott and we've found that we've had no problems with the vehicles the sales person was very helpful and we had our new car within 48 hours. We would definitely recommend Alex Scott to our friends and family thank you for all you help.
-
5
Came away satisfied
By Trevor M on 06 February 2018 | Verified purchase
Looking for a motor, not harassed salesman was there when I wanted information. Asked for test drive and the keys were handed over without conditions. A good and professional attitude I wouldn't hesitate to go back.
-
5
100% satisfied.
By Giovanni O on 05 February 2018 | Verified purchase
The purchase was fast and easy. My car is in perfect conditions and I've seen that was not the only one in their car park. Courtesy, professionalism and kindness, competitive price, I can say I'm happy with my choice.
-
5
Phenomenal Customer Service!
By Kwesi A on 26 January 2018 | Verified purchase
I bought a 2014 black Ford Ford Fiesta Titanium from this dealer yesterday and the experience was phenomenal! I first saw this car on auto trader 2 weeks ago and contacted the owner who took his time to give me a detailed description of the car. The owner,answered all my questions and never tried to push me into buying the car like other dealers do so i was so much at ease with him and told him that i will call back in a day of 2 if i decide to buy the car. After looking at similar cars on auto trader and speaking to several dealers i decided to buy from this dealer in Newcastle although i live in London since he offered the best price and his customer service was excellent. He made his driver come and pick me from the Newcastle station to his dealership and the car was in a pristine condition! If you are looking for a new car with low mileage and in excellent condition, irrespective of where you live in the UK i highly recommend this dealer! Thanks a lot!
-
5
Brilliant service and excellent value
By Andrew K on 25 January 2018 | Verified purchase
Turned up at the garage on a whim to see what was available, ended up buying a car! The staff were brilliant - quite happy to let you browse around - no loitering or hanging over your shoulder like I've endured at other garages. Even better was they let us take out a car on a test drive unaccompanied so we could appraise it in our own time without any salesmen distracting you from the matter in hand (something else I've endured at other garages!). Attention to detail was excellent, car was ready when they said it would be and they followed it up with a courtesy call the next day just to make sure everything was still OK. I would, without hesitation, use Alex Scott again - very impressed!
-
5
Minor Disappointment, which can be sorted.
By Steven S on 24 January 2018 | Verified purchase
I purchased a used Citroen from Alex Scott cars, and if not for the fact there was only one key handed over for the car, it would be a 5 star review. The car, as many newer cars these days has coded keys and to buy a second key can cost upwards of £100. I was told that there was a possibility that the second key would materialise. If it does, I will upgrade this to a 5 star review as they were courteous and polite and the process of buying the car and part exchange was pain free and simple. But I would expect that these days, as a customer, a second key should part of the sale.
-
5
Fantastic service!
By Emma J on 23 January 2018 | Verified purchase
Fantastic customer service. Jonathan was great to deal with. Over the moon with my new car and would highly recommend this company.
-
5
Excellent customer service
By Rachael H on 21 January 2018 | Verified purchase
I travelled down from Scotland to purchase my car, so everything was arranged over the phone. When I arrived everything was as expected. Very happy with the service I received and love my new car
-
5
Excellent level of service.
By Jim G on 20 January 2018 | Verified purchase
Very impressed with the professionalism and level of service I received from the staff at this garage. The car was just as described on their website and after a quick test drive I said I would take it. The car was given a full clean and had a small scratch repaired and was in showroom condition when I picked it up a few days later. Happy with all aspects of the process and would certainly recommend them to anyone who is looking for a hassle free car buying experience.